chegg charges on my credit card

When I asked if they accessed my account and my card was charged why can I NOT see the order? Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. Yes. It continues to elevate. There's about nine that we are focused on. And that goes [indiscernible] for exactly the reason that you said, our accuracy and our learning taxonomy to actually understand the subject, not just copy it, which is what you do with ChatGPT. Chegg tempts students into cheating by providing answers to problems from their textbooks that they can copy paste into their homework and tests. The service is not billed based on usage, but rather for services rendered. You can submit 20 questions a month for your membership fee, 50-70 percent of them will be answered incorrectly. Fortunately my credit card company, Chase, removes these charges for me. All while driving best-in-class margins and cash flows. In the first part of the year, we saw no noticeable impact from ChatGPT on our new account growth, and we were meeting expectations on new sign ups. And we see an even bigger opportunity ahead for us in our skilled business. 0 0 Share More A I am very disappointed because there is no direct access to their customer service not even via email. Chargeback from the bank is the best way to get your money back, providing all the evidence. And again, I encourage everybody to watch the video to see how special this product can be. My email is [protected]@gmail.com. And we are making the adjustments we need to meet this opportunity head on. I mean we are going as aggressively as we are physically capable of doing. It is a primitive system prone to false positives. Hello, If you decide you need it again, you can always resubscribe on your Chegg account. Hi. I understand a lot of students use chegg, but there is nothing preventing a better service from taking over. So we think this is going to be really, really, really efficient for us and very clarifying and very finding for us. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Chegg. So it's really clarifying, it's really focusing. I have been using Chegg for three years, and boy, has it went down hill. And so, this will actually be more efficient, allow us to get the content actually cheaper on a per unit basis and more content overall. So is like the competitive dynamic the same in that -- Chegg has the advantage because of all the data that your models trained on and all those other things? Thank you. We will, over time, though, be able to track usage and how people change their behavior and how much they use the CheggMate part of the service versus the other part of the service. I want refunded the money for the double billing/fraudulant charges! On the LTV to CAC really, the areas to think about as it relates to Chegg in that is over what time frame do you want it to return positively. Yes. I think the rest of them will be more on their heels because what do you need a flashcard for in a world where ChatGPT can create the flashcard. We have reviewed your account, and you are ineligible for a refund on your most recent charge due to a previous refund on the account for a subscription. If there's doubt in anybody's mind that AI is going to be meaningful, and meaningful in the education space, then I don't know how to explain it to you more than the world has already explained to you, which is going to be [indiscernible]. CheggMate will harness the power of ChatGPT paired with our proprietary data and subject matter experts to make learning more personalized, adaptive, accurate, fast and effective, all in an easy to use and conversational manner. To improve learning outcomes even more, we expect to add real time conversational support to all of our skills based courses, which we believe will improve completion rates. Like how should we kind of think of evaluating Chegg during this interim period? Scam! Gross margin came in slightly higher than expected, which contributed to adjusted EBITDA beating guidance, which came in at 58 million or 31% margin and free cash flow was $56 million as a result of a strong operating performance and higher interest rates. Yes. The Good Thank you. Next question, Brent Thill with Jefferies. Neither of the two reps I spoke with were willing to give me the contact information listed on "my" account, its a secret. So by definition, it's going to be a different percentage of our business over time. I contacted them and even though they could see that I cancelled and not used the service they wouldn't refund my money. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. We are embarking on a new chapter for our industry and certainly for Chegg. Fix your automated safeguard. So we can partially attribute that to bundling these two things into Study Pack rather than the base. Beware. Please go ahead. Solved You have a balance of $5,000 on your credit card, | Chegg.com We routinely post information on our website and intend to make important announcements on our media center website at chegg.com/mediacenter. Its now July 2020. Companies can ask for reviews via automatic invitations. How have you also been seeing the role of your partnerships with like Calm and DoorDash helping with retaining subscribers over to school breaks? Helpful? Dan, maybe first off on CheggMate as you're starting to do the beta testing and really grow the awareness of CheggMate offering. It's not about that we're not bringing in new customers, just not at the level that we expected or wanted right now. And so we're really excited about the future. We took credit cards as we worked with the partner that did credit cards rather than the way they like to pay, which is debit cards. [censored] service that half the time provides outright wrong and/or no actual explanation of process. But we intend to very aggressively market this through the channels that are very efficient for us. Tap the Submit button Chegg Customer Service Team skip@chegg.com, So, this website started great (been using since 2021), but literally fell apart. Based on our research, 85% of students would prefer to have human experts involved in their study support. But in this market dynamics, how do you sort of rebuild the brand awareness for a new offering like CheggMate that is -- that sort of building GPT in so that you can ensure that retention and sort of, I guess, reacceleration of gross subscriber adoption going into the fall? While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. How much are you planning on spending in AI or CheggMate? Which is why we believe that the future of learning is a blend of AI technology with human based support to build trust and ensure accuracy and relevancy. Debit CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, CHKCARD CHEGG *EDUCATION SVC WWW.CHEGG.COMCA. We are going to take it the way that we always succeed, which we believe our brand, our reach, our data, our capability, the user experience, focusing on the needs of the student. I contacted you in October 2021 and you refunded the charges and told me the account was closed. Turns out, Chegg physics experts know less about physics than I do. So we don't -- we try our best not to guess. Deactivating my account twice in just two weeks? Hello, We appreciate you letting us know about your recent experience. And we monitor every aspect of that business that we're capable of monitoring so we don't get surprised by our existing customers. Bitcoins Role in the Financial System of Germany, Bitcoin and blockchain: Exploring the potential for new use cases and applications, Understanding the blockchain: How it powers Bitcoin, The Role of Mining in the Crypto Ecosystem: Why it Matters. Can you contrast anything you've learned in beta about the behavior or consumption habits of folks who are beta testing CheggMate versus more traditional Chegg users just so we have a bit of benchmark there? Please cancel and refund my money in the amount of $130.32. Lastly, train your staff better. Chegg, Inc. (NYSE:CHGG) Q1 2023 Earnings Conference Call May 1, 2023 4:30 PM ET, Tracey Ford - Vice President of Investor Relations & ESG, Dan Rosensweig - Co-Chairperson & Chief Executive Officer. Submit a complaint and get your issue resolved. The fee of the tutoring subscription is describe on the webpage but I noticed many of the tutor would try to bride you for more money for answer to your questions. You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. Unblock my account immediately and promise not to deactivate my account in the future! What kind of customer service is this? So I think we're just going to have to wait until we report what we learn over the next six months. Our partnership with Guild also continues to perform extremely well. Submit a complaint and get your issue resolved. A lot of the people on this call have done and shared with us, and thank you for that. Subscribed to Chegg for a stats course. This is both a very interesting and very exciting time for companies. I called my credit card company and they are investigating the case. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? Now I have 2 books in my hand and I'm super annoyed that Chegg never notified me of their status of stocks and suddenly shipping me the book regardless of my reply. So we're very much in control of that. Per quick Google search, you seem to do this to a lot of folk. While you're reviewing your statement, check the category assigned to the charge. The set up of the question was from the textbook, but then my professor asked an extension of the question to which I needed help setting it up. Is something being done about this company?! Several months ago I met with Sam Altman to discuss the future of AI in education. I have been paying for Chegg's service for long time now, and it's been more than a hand few times that I have tried to seek help with a perper, and Chegg is not able to provide help. As far as areas where we're planning on making changes, I mean, there will be -- I'll call it resource reallocation to -- on AI. Chegg is an online platform that allows students to rent or buy textbooks at a fraction of the cost of traditional brick-and-mortar bookstores. To be able to access my own folder that I already paid for. These things will play to Chegg's advantages over time. But what is Chegg, exactly? Click to view our phone number Prefer to call? Some of them I think we mentioned in prepared remarks. This complaint was posted by a verified customer. I paid twice because of it, I should be only pay 27,94 but then I check my history I paid twice already. And then on top of that, we're building a lot of courses in UI and design [indiscernible] and creative is going to be very important to go with AI and on AI itself. The coordinators at Chegg are making students' and experts' experiences worst and it will cause loss directly to whole chegg community. Based in Santa Clara, California, Chegg is a disruptive education technology company that offers textbook rentals (digital and physical), textbooks, and a plethora of online student services. Please fix this, Desired outcome: I had an appointment with a tutor and was canceled beacuse of the tutor, he didnt come up to our lesson, nevertheless Chegg charged me not even the 15 dollars that we have agreed upon, but instead 75 dollars (in 5 sepparated times for 15 dollars each). We are introducing new offerings, including Busuu, our award winning language learning product as we expand the catalog of course offerings through Guild. I do not understand why I am being charged if my membership is currently paused. It's not yours and I didn't ever never see anything from you. 1) 2.50 years 2) 3.96 years 3) 4.39 years 4) 5.28 years Question: You charged $1,500 on your credit card for Christmas presents. They never called back and the charges continued. The options are ahead of us, but they've yet to be decided. [Operator Instructions] As a reminder, this conference is being recorded. There's no reason it about in the past. These are all things uniquely be able to be doing inside of CheggMate, not in ChatGPT. Submitting a question's solution after 1.5 hours it says you already skipped it even though I clicked on ANSWER button and clock start ticking. With that, I'll turn the call over to the operator for your questions. But if you try to check that in the short term, I'm not sure that will be much healthier. Asked to speak with a manager Chegg is not being honest. The service is not billed based on usage, but rather for services rendered. Which is like, hey, you're doing great. They refused to help me. Your paper should include: Our unique position in the industry coupled with our deep expertise in learning enables us to make this future a reality and will enable us to grow our business for the benefit of our customers and our shareholders. We appreciate you letting us know about your recent experience. They offer help with subject that no one who works there seems to know about. And you can do it all conversationally in whatever language that you want or however you choose to ask it the question. These are all things that we'll be able to uniquely and exclusively do inside of Chegg. In a lot of ways, it's fun, but we're up for the challenge.

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