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Enter the 6-digit security code shown to continue with the transaction in online banking, In your HSBC Malaysia Mobile Banking app, select 'generate security code' option at the bottom, and then 're-authentication code', Enter the 6-digit security code to log on to online banking and change your personal information or online banking limit, Log on to theHSBC Malaysia Mobile Banking app, Go to 'Profile' and select 'Manage devices', Log on toHSBC Malaysia Mobile Banking app. Our website doesn't support your browser so please upgrade. There is not a "default" card setting in Samsung Pay. I have mistyped the application reference number, would that affect the application process? Find out more. Go to 'Profile' and select 'Manage devices'. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. 3. However, if you're using any of the mobile devices listed below, you can still request a physical Security Device: To request a physical Security Device, please visit your nearest branch or contact us. What kinds of transactions are shown in "Pay with RC"? Please check whichdocuments we can accept in branch,as they can differ. How do I register or update my mobile number from overseas? The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. What are the types of statements and transactions that I can choose to pay with RC displayed? Simply enter the verification code to authenticate your transaction. Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Log on to HSBC Malaysia Mobile Banking app on another device. Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. To see if your account is verified, sign into your Google Account. However, the final outcome will depend on the investigation result. How can I tell if a message is really from HSBC, or from a fraudster? If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. You will enjoy a perpetual annual fee waiver on the HSBC Premier primary credit card and all of the additional credit cards by providing the Integrated account number (HSBC Premier). click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. You can remove your card by selecting "Remove Card" after you tap onto the card. Where can I view my "Pay with RC" payment records? Read message I've just updated my mobile number at a branch or on HSBC Online Banking. Learn how to report a lost or stolen card. Will I need to use a verification code for all my online transactions? HSBC Group | HSBC Bank plc 2017-2023. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. There's a problem with a transaction on my credit card statement. The message will ask you to reply to let us know whether the transaction is genuine. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. We don't charge for sending you text messages but your network provider may charge you to receive them. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. You can upload maximum five files each time. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). If I dont use Mobile Secure Key, can I still use online and mobile banking? Yes, you can add your card to your device to use Apple Pay. You will notice a contactless sign on your card if your card has contactless payment function. HSBC will not charge you additional for using Samsung Pay. There are over 6000 outlets in Hong Kong which currently support contactless payment function, including major supermarkets, convenience stores and eateries. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. Are there any service charges for using the Verification Code for Online Transaction Service?

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